Well, 2 days ago in the mail I got a letter from the manager of the local Ruby Tuesday's. He apologized for the terrible service we received in a personally written letter, didn't make excuses and said that he hoped we might give them another chance. He mentioned that if we come in, we can ask for him personally and get another apology from him. Along with the letter, we got $30 in gift certificates. So, I guess we'll probably go give them another try, sometime. Though maybe we'll give them another month or two to think about what they've done.
2 comments:
Sweet! Did you call to complain or fill out a comment card about the service? How did they know you were treated so poorly?
I went to their website and filled out the comment fields there.
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