Couch Timeline

The folks down at SofaMart are certainly no Service Champions. Here's a basic rundown of our couching adventures. The dates are a bit sketchy, because when this all started, I never figured I'd be doing this.

Oct 1: Initial shopping
Oct 3: Order couch, love seat, and tables. We are told that it will take about 3 weeks.
Oct 30ish: Shannon calls them, to find out where our couches are. They tell us it will be a few more weeks. Thanks for telling us, guys.
Nov 20ish: More phone calls. Still no couch. They pledge to make things better.
Next Day: We go into the store. They say it will still be a few weeks until our couches come, perhaps into January. We elect to trade up to a different couch at no cost to us. We should have our stuff within a week.
Dec 2: After calling them, and finding out that the love seat has not arrived, we basically tell them that we need somewhere to sit, and they deliver our couch and tables. It's now just shy of 2 months since we bought our couch.
Dec 13: Love seat finally arrives. All is good, until the deliverers find that one of the legs doesn't screw into the couch. It's functional but the leg will fall off if you try to move the couch. They will send couch technician to fix it in a few days. All is ok, until I discover some dirt and a 3/4" tear in the arm of the love seat. Couch technician will also fix that, or they can order us a whole new love seat, but I am loath to think of how long that would take us.

Summary: 2 months, 11 days and we've got a couch, coffee table, 2 end tables and a somewhat damaged love seat. The set is already 60% paid off. I feel that if we order a new love seat, it could be another month before it comes. I regularly think of asking them: What good is 6 months same as cash if it takes you 6 months to give it to me? Isn't that really just a 6 month lay-away program?